FAQ

FREQUENTLY ASKED QUESTIONS & POLICIES

SHIPPING

  • Which company do you ship with? 
    • The United States Post Office (USPS). You can select First Class Mail, USPS Priority Mail, or Priority Mail Express.
  • Do you offer tracking or insurance? 
    • Yes on both! Tracking is automatically added to each order, and insurance is added to all sterling silver orders.
  • How much is shipping?
    • Each item's cost is calculated by weight via the USPS. In addition to that, there is $4.50 added to each item for handling and insurance.
  • When do you ship out items?
    • Typically I ship items out once a week, on Saturdays.
  • How long will it take for my order to arrive?
    • With the current state of the world, supply chain, and post office woes, it is difficult for anyone including myself to predict this. If you are in the U.S. it typically takes less than a week. International orders may take 2-8 weeks to arrive. 
  • What if my item arrives damaged? 
    • Please take a clear photograph so that we can submit an insurance claim.
  • What if my package is stolen?
    • I am not responsible for the package once it is delivered to you. 
  • Where do you ship to?
    • Anywhere!

SHOPPING

  • How can I buy one of your pieces?
    • You can shop here on the website and occasionally I sell at local craft fairs. 
  • Can I order a custom sterling silver piece?
    • Currently only in the months of July and August. Unfortunately, I have a full-time job during the school year and cannot guarantee that I will be able to make a custom design.
  • How do I know my ring size? 
    • You can purchase ring sizers off of various websites or you can go to any jewelry store and they will be able to size you. Bigger bands require you to buy a bigger size, usually ½ size bigger. 
  • What if my necklace length looks different than pictured? 
    • Make sure to read the inches list for length. Everyone’s body is shaped differently, so it may fit differently on you than the model. The measurement is the most accurate way to know how it will fit. 
  • Can I order a ring you have listed in a different size? 
    • Possibly, message me and ask. I may or may not have those supplies at any given time. 
  • Can I buy something you posted on instagram?
    • If it is not listed here on my website, then it has been sold.

RETURNS & EXCHANGES

  • Do you take returns or exchanges? 
    • No. Please read item descriptions carefully to ensure you are happy with the product. If something is not as expected, shoot me a message so we can make it right.

ITEM CARE

  • How long will this jewelry last?
    • For sterling: each piece is handmade with .925 sterling silver and .999 fine silver bezel. They are crafted with intention and care, and should last for years to come. The less water, chemicals, and strenuous activity the ring is exposed to, the safer it will be. I also include a polishing cloth with each order so that you can shine your ring or remove tarnish. Of course, all things worn suffer wear and tear and if something breaks within the first month, I will assess each case individually to see if a repair can be made. Please note that some stones are softer or more fragile than others.

LASTLY...

  • What if I read all of this but still have a question about an item? 
    • At the end of the day, without customers there would be no Gold Dust Visions and so my ultimate goal is to make sure you are happy with your purchase. Please email me if there is any issue at all! I am happy to discuss it and do my best to resolve any issues. I want you to love your piece and share that excitement with friends and family.